MyFord Touch Settlement Agreement: What You Need to Know
If you own a Ford vehicle equipped with MyFord Touch, you may be entitled to compensation as part of a settlement agreement reached in a class-action lawsuit. This agreement, which was approved by a judge in the United States District Court for the Northern District of California, provides relief to customers who experienced problems with the MyFord Touch system, including unresponsive screens, freezing, and other malfunctions.
What is MyFord Touch?
MyFord Touch is a touchscreen infotainment system that Ford began installing in its vehicles in 2010. It allows drivers to control everything from navigation and entertainment to climate control using voice commands or a touch screen. However, the system proved to be glitchy and often unresponsive, leading to widespread complaints from customers.
Why was there a lawsuit?
In 2013, a class-action lawsuit was filed against Ford, alleging that the company had knowingly sold defective MyFord Touch systems to customers and failed to provide adequate support to fix the problems. The lawsuit claimed that the defects violated consumer protection laws and that Ford had breached its warranties by failing to provide a functioning infotainment system.
What does the settlement agreement provide?
Under the terms of the settlement agreement, Ford will pay up to $17 million to eligible customers who experienced problems with the MyFord Touch system. The compensation will be provided in the form of cash or a discount on a future Ford purchase. The amount of compensation will vary depending on the severity of the problem and whether the customer had attempted to get the problem fixed before or after the warranty had expired.
In addition to the compensation, Ford has agreed to extend the warranty on the MyFord Touch system for all eligible customers, to improve the support provided for the system, and to provide software updates to address any remaining issues.
How do I know if I am eligible?
If you are the owner or lessee of a Ford vehicle equipped with MyFord Touch and experienced problems with the system, you may be eligible for compensation under the settlement agreement. You can check your eligibility and file a claim by visiting the settlement website at www.myfordtouchscreen.com. The deadline to file a claim is September 24, 2021.
In conclusion, if you own a Ford vehicle equipped with MyFord Touch and experienced problems with the system, you may be entitled to compensation as part of a settlement agreement reached in a class-action lawsuit. To determine your eligibility and file a claim, visit the settlement website before the deadline.